Important COVID-19 Notice
Sand Prairie, a service of Jo-Carroll Energy, assures members we are taking the COVID-19 situation seriously and are closely monitoring this rapidly evolving situation. As the novel coronavirus continues to spread throughout the country, the health and safety of our members and employees is our priority.
We are taking the necessary steps to safeguard the health and well-being of members and employees while maintaining our operations to provide you with the service you need.
Although we are seeing increased spikes in activity, our networks are performing well. We have built in redundancies to handle increases in demand. Our network is highly resilient to withstand shifts in bandwidth needs.
Our network operations and technicians are monitoring the system 24/7 and are fully prepared to make any necessary modifications and restorations to ensure reliable, continuous service to members.
As a reminder, Sand Prairie internet packages do not have data caps.
As Illinois schools have been ordered closed through March 30 and more employers are offering work from home options, you may have increased online activity that impacts your home network. If you have concerns about your bandwidth, please contact us at 800-858-5522.
Thank you for your understanding and patience, and for allowing us to serve you.